Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 03007 900161, Monday to Friday from 8am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• use our online system - Patient Access
• phone us on 03007 900161, Monday to Friday from 8am
• visit the surgery and speak with a receptionist, Monday to Friday from 8am
• use your NHS account (through the NHS website or NHS App)

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you are unable to keep your appointment, please notify the practice as soon as possible as this will allow the time slot to be used by another patient.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – Patient Access
• phone us on 03007 900161, Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need a chaperone
• if you need an interpreter
• if you have any other access or communication needs

If possible please try to telephone reception before 11am if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Patients now have access to appointments at a number of Extended Access Hubs across North Staffordshire. Our nearest hub is located at Haywood Hospital. If you would like to book an appointment at the Haywood or at one of the alternative sites please speak to a member of our reception team. The Hub appointments are available from 4pm to 8pm Monday – Friday. There is also availability at weekends.

For further information regarding extended access please visit:

https://www.stokeccg.nhs.uk/stoke-your-services/ex

This surgery is a teaching practice in conjunction with Keele University.

This will involve medical students being attached to our practice on certain days of the week. The doctors will undertake training and supervision of the students, which will involve the students studying certain cases, observing and undertaking consultations as well as visiting patients at home.

During these times all patients will be informed and asked for consent in line with the Data Protection Act.

If your doctor has referred you to see a specialist in the hospital, the necessary paperwork will be ready for collection from reception in 1 week.

It is important that this is collected, as without it you will not be able to make your specialist appointment.